Redesign of Bus Services Using Quality Function Deployment (QFD) to Improve Services to Passenger (Case Study: PO XYZ)
نویسندگان
چکیده
منابع مشابه
Application of quality function deployment (QFD) to improve product design: The school furniture case
Today Quality Function Deployment (QFD) is a powerful development method whit a wide range of applications to translate customers’ needs into technical requirements for achieving customer satisfaction. The current study demonstrated a QFD analysis to improve school furniture design in Tehran as the baseline of Iran. Accordingly, we extended the widely used QFD method into a complex set of custo...
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ژورنال
عنوان ژورنال: OPSI
سال: 2021
ISSN: 2686-2352,1693-2102
DOI: 10.31315/opsi.v14i1.4747